What type of Membership do you have?
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Basic (Fitness/Racquetball), Plus (Fitness & Tennis, Court Fees Extra), Premium (Full Club Access, No Court Fees, and League Discounts)
1. How would you rate your overall Club experience?
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Outstanding
Good
Average
Needs Improvement
Poor
2. How would you rate the overall value of your Membership?
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Outstanding
Good
Average
Needs Improvement
Poor
3. How is the overall maintenance and cleanliness of the Club?
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Outstanding
Good
Average
Needs Improvement
Poor
4. Please share any comments regarding overall Club experience:
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5. Rate the user friendliness of the CourtReserve app and the Courtside West website
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Outstanding
Good
Average
Needs Improvement
Poor
6. How would you rate the frequency of Club communication emails?
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Outstanding
Good
Average
Needs Improvement
Poor
7. In general, how informative is the content of emails?
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Outstanding
Good
Average
Needs Improvement
Poor
8. Please share any comments regarding overall Club communication
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12. How would you rate the visibility and engagement of your Club Director and Assistant Club Director
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13. Rate the friendliness and attentiveness of the Club’s Hourly Staff
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Outstanding
Good
Average
Needs Improvement
Poor
14. Please share any comments regarding the Club Director, Assistant Club Director, and Staff
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15. On a scale of 1-10, how likely are you to recommend the Club to your friends and colleagues? (10 being extremely likely and 1 being not at all likely)
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Final Comments
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Please take this opportunity to share with us any final thoughts you may have regarding your experience here at Courtside West, or suggestions we should consider moving forward.
YOUR NAME (OPTIONAL)
This is not a required field, but if you would like someone to follow up with you regarding any of your concerns, please complete this form field.
First Name
Last Name
